All items can be returned to any Blacks, Millets, GO Outdoors or Ultimate Outdoors store for FREE. Just take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you.

If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.

You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.

Please address returns parcels to:

Blacks Returns
Grand Central Hub
22 Central Park Estate, Mosley Road
Trafford Park
Manchester
M17 1PG
United Kingdom

Large tents can't be returned through our returns portal, the easiest way to return a large tent is to a Blacks, GO Outdoors, Millets or Ultimate Outdoor store. If you are unable to get to one of our stores, we can arrange a collection for a fee. To arrange a collection of your order, please contact us.

Bike returns can be made to at any GO Outdoors store with a bike servicing department (this excludes all GO Express stores, and selected other GO Outdoors locations). You can find store details and phone numbers here.

Orders containing gas can only be returned to a Blacks, GO Outdoors, Millets or Ultimate Outdoors store. Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

Orders containing knives or bladed items can only be returned to a Blacks, GO Outdoors, Millets or Ultimate Outdoors store . Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

If your item arrives, faulty or damaged or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help. Alternatively please contact our Customer Care Team and provide the details of the issue so that we can help you. Please be aware we will ask for an image / video of the faulty or damaged item to help speed up the resolution. In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then depending on the result we may offer a refund.

If the product(s) you’ve ordered develops a fault over time and is within its warranty period, it must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.

For refurbished products, our normal returns policy doesn’t apply. You have 14 days from delivery (rather than the normal 28) to return any refurbished item you purchase online. Beyond 14 days, we will only accept returns for faulty goods. (This does not affect your statutory rights). We will look to repair or replace with the same, or similar, product where possible. We are unable to replace a refurbished product with a factory new model. Refurbished products can be returned to any of our stores or by following the normal process.

Swimwear, underwear, perishable products such as food (save where such products have a prolonged use by date) or PPE equipment such as helmets, climbing ropes, harnesses, karabiners or slings.