Delivery and Collection

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Where is my order?

Our delivery and collection services

We offer a range of options to enable orders to be fulfilled in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated across the UK.

Standard UK Delivery

Available

£4.95 or FREE when you spend over £80.

Delivered between 8am and 8pm including weekends.

Next Day Standard UK Delivery

Available

Next Day UK Delivery is £5.95.

Orders must be placed before 6pm. Available for items weighing up to 15kg.

Delivered between 8am and 8pm including weekends.

More detail

Next Day Premium UK Delivery

Available

Next Day UK Delivery is £6.95.

Orders must be placed before 6pm. Available for items up to 30kg.

Delivered between 8am and 8pm including weekends. Get updates by email and SMS and never miss a delivery again!

More detail

International Delivery Services

Delivery times and charges vary by service and region.

International Standard Delivery
to 42 destinations within 8 business days from £4.99

Available

International Express Delivery
to most countries within 3 business days from £13.99

Available

International Next Day Delivery
to 42 countries from £10.99

Available

Click & Collect

Available

FREE on orders £30 or more. All other orders are charged at £1.00.

Up to 5 days although we expect in most cases it to take less time.

British Forces Post Offices

Available

We deliver all orders to BFPO destinations FREE of charge.

Most Frequently Asked Questions

Can I cancel or change an order I have placed?
We have a small window (often a couple of hours) in which we can cancel an order, we cannot ever change an order other than to upgrade the delivery in certain circumstances.
How do I claim a price match?
Contact customer care with the details of the website where you have seen the same item for less, or alternatively visit one of our stores. If visiting a store you will need to provide proof that the item is being sold elsewhere for less. You could do this by using the internet on your mobile phone or providing a print out of the product page from the cheaper website.
How can I find out stock availability?
Contact customer care or speak with your local store. Our team members will be very happy to help.

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