Customer Care

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Where is my order?

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We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.

All emails sent will be from ordermanager@blacks.co.uk

How to find information about your order

  • Delivery and collection time estimates
    You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.

  • Courier information and tracking links
    This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.

  • When orders are ready for collection
    When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.

Have an account?

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

When to get in touch

  • If you cannot find the information you need and you think your order is late.
  • You haven't received an Order Confirmation email from us or any similar email relating to your order.

Help for Organisations

  • Expert advice on kit for your chosen activity
  • Payment methods to suit you
  • Competitive bulk order prices
  • Discount to all members
Find out more

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We accept the following payment methods

VISA, VISA Electron, MasterCard, Maestro, American Express and Paypal

Blacks Outdoor Retail Ltd. Registered office Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR. Registered in England.
Company registration number 7795258 VAT no. 787440102

Part of the Blacks family of stores