We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.

We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit one of our stores or use standard drop-off points - whether due to disability, neurodivergence, or other accessibility challenges, please contact our Customer Care team on 0161 393 7059. Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.

Alternatively please contact us at Customer Care team and provide the details of the issue so that we can help to find the best solution.

No - once your order has been placed and accepted into our system then I'm afraid we are unable to make any changes.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that we will provide you with a full refund for all the items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

We are not able to cancel or amend orders once placed, including making changes to delivery address details, so please make sure all details are correct before placing your order.

If you have made a mistake please contact us as soon as possible.  

You can exercise your right to change your mind and return any unwanted products within 28 days or your order being delivered. Visit our dedicated returns page for more information on how to make a return.