Review via - 7th Feb, 2019I have purchased Hi-Tec walking boots for many years and have always been satisfied with their quality and fit. I was so happy with their boots that I specifically wanted a replacement pair of the Altitude Base Camp boots as my previous pair had been so comfortable. On receiving the new boots after wearing them for a short time I noticed that the eyelets were pressing on the top of my foot causing extreme pain when walking. I compared my old pair of boots with the new ones and there seemed to be insufficient padding around the eyelet area in the new boots. I emailed Hi-Tec advising them of the problem to be told that they were not aware of any problems with the boots. Fortunately Jannelle at Blacks Customer Service was extremely helpful and requested the boots to be returned and she would send a replacement pair. The replacement pair are more comfortable and wearable. The 3 star rating is because the first pair of boots were of an extremely poor standard.