Our main gripe though was with delivery. We ordered it next day the weekend before we were due to go away along with an electric hookup which duly arrived on the Monday. The Hermes courier said the tent was too heavy and he couldn't get it in the van so it would have to come the following day via the outsize delivery. It didn't and we heard no more from Hermes. Blacks customer service were helpful although I couldn't get through on the phone (cut off) and they take 24 hours to answer emails. Tent eventually arrived the day before we were due to leave with no warning from Hermes - just by luck I was in really. Overall not a stress free shopping experience and I'd think twice about buying again. Hermes in my experience are not easy to deal with - they have no customer number to call if you even want to pick it up yourself from their depot.Turns out the problem was caused (according to the Hermes outsize delivery guy) by Blacks putting the weight of the tent on the box as 2.5kg instead of 25kg so it went to the wrong depot in the first place!