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Delivery and Collection

Where is my order?

Check Now

We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.

All emails sent will be from ordermanager@blacks.co.uk

How to find information about your order

  • Current order status - use our order tracker

  • Delivery and collection time estimates
    You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.

  • Courier information and tracking links
    This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.

  • When orders are ready for collection
    When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.

Have an account?

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

When to get in touch

  • If you cannot find the information you need and you think your order is late.
  • You haven't received an Order Confirmation email from us or any similar email relating to your order.

Our delivery and collection services

We offer a range of options to enable orders to be fulfilled in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated in Blacks and other stores across the UK.

Standard UK Delivery

£4.95 or FREE when you spend over £80.

Delivered between 8am and 8pm including weekends.

More detail

Next Day Standard UK Delivery

Next Day UK Standard Delivery is £5.95.

Orders must be placed before 6pm. Available for items weighing up to 15kg

Delivered between 8am and 8pm including weekends.

More detail

Next Day Premium UK Delivery

Next Day UK Premium Delivery is £6.95.

Orders must be placed before 6pm. Available for items up to 30kg

Delivered between 8am and 8pm including weekends. Get updates by email and SMS and never miss a delivery again!

More detail

International Delivery Services

Delivery times and charges vary by service and region.

International Standard Delivery
to 42 destinations within 8 business days from £4.99

International Express Delivery
to most countries within 3 business days from £13.99

International Next Day Delivery
to 42 countries from £10.99

More detail

Click & Collect

FREE on orders £30 or more. All other orders are charged at £1.00.

Up to 5 days although we expect in most cases it to take less time.

More detail

British Forces Post Offices

We deliver all orders to BFPO destinations FREE of charge.

More detail

Most Frequently Asked Questions

Contact Us

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Part of the Blacks family of stores