Eurohike Mug

Delivery

Standard delivery £4.95 for orders

Most orders are delivered in 3 to 5 working days. Should we not be able to deliver your order within 5 working days we will email you.

Express (2 working day) delivery £5.95

Orders placed before 5pm Monday to Friday will arrive by the 2nd working day (excluding Bank holidays).

Next day delivery £6.95

Orders placed before 5pm Monday to Friday will arrive on the next working day (excluding bank holidays)

Some areas are not available for express and next day delivery. Click here for full details of our delivery options.

Tracking your order

You will receive an email when your goods are on their way.

Returns

Should you wish to return a product for any reason, you may do so by taking your purchase to your nearest store within 28 days of date of dispatch. Goods can be exchanged or refunded within 28 days of dispatch. Please note that stores cannot accept returns of TOG24 or Garmin items that have been purchased online. These items must be returned by post by following the instructions detailed on the dispatch note included in your packaging.

Alternatively, for your convenience, we are pleased to offer Collect+ as an easy way to return products to us. Collect+ has parcel drop off points in over 4,500 local stores, most are open early until late, 7 days a week so you can return items at a time and place that suits you. We regret that we are unable to offer Collect+ for TOG24 or Garmin items that have been purchased online. Click here for more information about Collect+

If you don't have a store nearby or just don't have time to visit your local store, a refund can be obtained by returning the goods by post. However, please ensure that you use a tracked service and remember to include your Postal Returns Note (included with your original order).

In all instances the goods must be returned in saleable condition and in their original packaging to qualify for a 28 day refund or exchange.

Please note:

We cannot exchange or accept returns on swimwear, with the exception of faulty merchandise.

Bikes purchased from the Blacks website cannot be returned to stores, should you need to return your bike for any reason, please call us on 0800 056 0127 and we will be able to advise further.