Please return your unwanted goods to us within 14 days. Alternatively you can take it to a store for an exchange within 28 days..
Goods purchased from 1st November 2013 with a valid receipt will be eligible for a refund or exchange until 8th January 2014. This is an exception to our normal returns policy.
The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled under the UK Distance Selling Regulations. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.
Please note that we cannot exchange or accept a return on swimwear or underwear, with the exception of faulty merchandise.
If you've paid by credit or debit card just pop down to one of our Blacks stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.
Unfortunately, we can't take orders paid by PayPal back in store.
Visit our Store Finder to find your local store.
We recommend using Collect+ to return your order. Collect+ have over 5000 parcel drop points in local stores. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.
Visit Collect+ where you can create a returns label for just £3.29. You will receive proof of postage, online tracking and compensation cover up to £50.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
Blacks Internet Returns,
Kingsway Business Park,