We strive for perfection, yet we're only human. So although every effort goes into delivering first-class service and communications, occasionally things go wrong. However we promise that if it does, then fixing it quickly becomes our top priority.
Shopping in our stores
If you have a question about opening times or how to find your nearest store, or to find out what products are available please use our store finder to contact the store directly.FAQs
You can find quick answers to most questions by visiting our online help centre Just simply type your question or view our list of frequently asked questions.Contact us
We continuously endeavour to improve our service, and to help us achieve this we would love to hear from you. You can ask advice, find out about our products or resolve an issue by e-mailing us: customercare@blacks.co.ukWe aim to reply to all e-mails within 48 hours.
If you would rather talk to us then please call our UK customer service centre on 01604 597101. Our phone lines are open Monday-Friday (8am until 6pm) and Saturday (9am until 5pm).
Tracking your order
Once your goods have been dispatched you will receive an e-mail confirming that they're on their way. You will be able to track the delivery progress of your order by clicking the link in your dispatch e-mail. Your goods will be delivered by one of two methods:- - Royal Mail for small parcels that can be easily posted to you
- - Proof on delivery signature service for larger parcels, express and next day delivery orders
Online returns policy
If you're not entirely satisfied with a product - whether you feel it doesn't live up to expectations or simply doesn't fit properly, just return it to your local Blacks store along with your Dispatch Note for a no quibble exchange or refund.*
Don't have time to make it to a store? No problem. Just send it back to us using Recorded Delivery to our Returns Centre along with your Postal Returns Note which came with the product for a full refund. The address for returns is already printed for you on the Returns Note and can simply be peeled off and stuck to the front of your parcel.
If you are concerned that your item is faulty you may either return it to your local Blacks store or contact us on 01604 597101 for advice.
* Unopened, unworn and re-saleable products only. Goods must be returned within 28 days of purchase. TOG24 products cannot be returned to our stores (please see below for details on how to return TOG24 products)
Please read our Terms & Conditions for more information and details of your consumer rights under the Distance Selling Regulations 2000.
Telephone Orders
If you would like to contact us by phone to place an order, our opening times are:
Monday-Friday: 8am until 6pm
Saturday: 9am until 4pm
TOG24 Products
If you have ordered TOG24 products they will be dispatched to you directly from TOG24, separately from other items ordered on our website.
The same online returns policy applies to these products, however all returns must be posted direct to the supplier and cannot be returned to Blacks stores.
TOG24 Returns
Spen Vale Mills
Station Lane
Heckmondwike
West Yorkshire
WF16 0NQ
Should you have any queries regarding TOG24 products please contact TOG24 Customer Services by e-mailing mailorder@tog24.com or calling 01924 409311
Footwear returns
We understand that buying footwear online means that you cannot check the fit before purchase. Although we aim to give accurate size charts to help guide your decision, please be aware that sizes are variable between different brands. Therefore please take the time to try on your footwear indoors in a clean environment. If you are unhappy with the comfort or fit, then return your item to us following our normal Returns Policy (above).Unfortunately we cannot accept returns of footwear that have been worn outside. All items must be returned as new, boxed, in a re-saleable condition and with all labels attached.
