Delivery and Collection

Live Chat (Offline)

Where is my order?

Check Now

We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.

All emails sent will be from ordermanager@blacks.co.uk

How to find information about your order

  • Delivery and collection time estimates
    You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.

  • Courier information and tracking links
    This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.

  • When orders are ready for collection
    When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.

Have an account?

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

When to get in touch

  • If you cannot find the information you need and you think your order is late.
  • You haven't received an Order Confirmation email from us or any similar email relating to your order.

Our delivery and collection services

We offer a range of options to enable orders to be fulfilled in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated in Blacks and other stores accross the UK.

Standard UK Delivery

Available

£3.99 or FREE when you spend over £70.

Delivered between 8am and 8pm including weekends.

More detail

Next Day Standard UK Delivery

Currently Unavailable

Next Day UK Delivery is £5.99.

Orders must be placed before 8pm.

Delivered between 8am and 8pm including weekends.

Next Day Premium UK Delivery

Currently Unavailable

Next Day UK Delivery is £5.99.

Orders must be placed before 8pm.

Delivered between 8am and 8pm including weekends.

International Delivery Services

Delivery times and charges vary by service and region.

International Standard Delivery
to 42 destinations within 8 business days from £4.99 - Available

International Express Delivery
to most countries within 3 business days from £13.99 - Unavailable

International Next Day Delivery
to 42 countries from £10.99 - Unavailable

More detail

Click & Collect

Available

FREE on orders £70 or more. All other orders are charged at £1.00.

Up to 5 days although we expect in most cases it to take less time.

More detail

British Forces Post Offices

Available

We deliver all orders to BFPO destinations FREE of charge.

More detail

Most Frequently Asked Questions

Contact Us

By entering your email address you will be opted in to receive communication for the JD Sports Fashion group. For full details on how we use your information, view our privacy policy.

We accept the following payment methods

VISA, VISA Electron, MasterCard, Maestro, American Express and Paypal

Blacks Outdoor Retail Ltd. Registered office Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR. Registered in England.
Company registration number 7795258 VAT no. 787440102

Part of the Blacks family of stores