Delivery Information
Delivery address
Standard Delivery
Blacks can deliver your goods to any address within the UK including the Highlands of Scotland, Northern Ireland, Isle of Man. We can also accept BFPO orders. However we unfortunately are unable to deliver to the Channel Islands.
Express Delivery
Although we can deliver to the Scottish Islands (Orkney, Shetland and Scottish Isles), Northern Ireland, Isle of Man, Isles of Scilly, we can not offer Express delivery to these locations. Please note that we are unable to deliver to the Channel Islands and British Forces Post Office (BFPO) addresses.
Selecting your home address
The delivery address will automatically default to the billing address associated with your payment card, which is usually your home address.
Selecting an alternative address
Should you wish to send the goods to an alternative address, you can specify this in the delivery address form as you proceed through the checkout. This can be a residential or business address.
To make life easier, you can set-up an account on blacks.co.uk where you can store your favourite addresses. This will save you time and avoid the hassle of filling out forms again when you next order from us.
Delivery charges
Standard Delivery
Most orders are delivered in 3 to 5 working days. Occasionally, however, we may experience unexpected problems with availability. In these circumstances, please allow up to 28 days for delivery. Should we not be able to deliver your order within 5 working days, we will e-mail you, to let you know. Delivery charges are applied according to a simple banding structure based on the value of your order. You are only charged once per order.
Our current charges per order (as of 23rd November 2007) are:
| Total Order Value | Delivery Charge |
|---|
| Up to £50.00 | £3.95 |
| Between £50.01 and £199.99 | £4.95 |
| £200.00 or over | Free |
Express Delivery
If you choose Express Delivery, your order will be sent via courier service to arrive next working day, if you place your order before 2pm Monday to Friday. Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.
Our current charge per order (as of 17th January 2008) is £6.95.
Tracking your order
Once your goods have been dispatched you will receive an e-mail confirming that they're on their way. Your goods will be delivered by one of three methods depending on the size of the parcel.
- Royal Mail for all small parcels that can be easily posted to you.
- Proof on delivery signature service for all parcels up to 25kg. Our carriers deliver Monday to Friday between the hours of 8.30am to 5.30pm.
- Special scheduled delivery for consignments that require a two-man operation for bulky, heavy items.
Should you have any query with your order, please contact our customer services team on 0800 66 54 10 or use our contact us form. Our team can advise on the current status of your order, track your parcel (unless it has been sent via the Royal Mail) and resolve any issues for you.